At Hero's Pets, we strive to make shipping and delivery as seamless as possible. Below are detailed answers to frequently asked questions to ensure clarity and a smooth experience.

1. What shipping options are available for frozen and dry products?
We offer several shipping methods to suit your needs, including:

  • Overnight Shipping: Recommended for frozen products to maintain their quality during transit.
  • Priority or Expedited Shipping: Available for both frozen and dry goods.
    Shipping costs are the responsibility of the customer and are calculated at checkout based on your location and shipping method.

2. When will my order ship?

  • Same-Day Shipping: Orders placed before noon, Monday through Saturday, are typically shipped the same day.
  • Next-Business-Day Shipping: Orders received after noon will be processed and shipped the following business day.

3. Are there specific considerations for frozen products?
Yes, shipping frozen products requires additional care:

  • Monday-Only Shipping: To prevent frozen products from sitting in a warehouse over the weekend, we only ship frozen items on Mondays.
  • Packaging: Frozen goods are carefully packed to preserve their condition during transit.

If an order containing frozen items is placed after noon on Monday, it will be held and shipped the following Monday to ensure freshness.

4. What if there are shipping delays or errors?
Hero's Pets is not responsible for delays or errors caused by USPS, UPS, or FedEx. While we do everything possible to ensure timely delivery, once the package is with the carrier, it is beyond our control.

  • Tracking Information: You will receive tracking details to monitor your shipment’s progress.
  • Contact the Carrier: If issues arise, please contact the carrier directly for assistance.

We appreciate your understanding and apologize for any inconvenience caused by shipping delays or errors.

5. Do you offer local delivery options?
Yes! We offer two convenient local delivery options:

  • Uber Eats: You can order directly through the Uber Eats platform for quick and reliable delivery.
  • Call-In Courier Service: Prefer a more customized approach? Call us to place your order, and we’ll arrange a courier through Uber Eats to deliver your items.

6. Can I make special requests for my shipment or delivery?
We’re happy to accommodate special requests whenever possible. If you have specific needs, please contact us directly to discuss your options.

7. How are shipping costs calculated?
Shipping costs are calculated based on the package weight, dimensions, and destination. Frozen goods may incur higher costs due to expedited shipping requirements and specialized packaging.

8. What steps can I take to ensure successful delivery?

  • Double-Check Your Address: Ensure all shipping information is accurate when placing your order.
  • Track Your Package: Use the tracking number provided to monitor your shipment.
  • Be Available for Delivery: Frozen goods require prompt retrieval upon delivery to maintain quality.

If you have additional questions about shipping or delivery, feel free to contact us at [Contact Information]. We’re here to help make your experience as smooth as possible!