I can't tell you how much I love this place! A family member let me know about this treasure after Chelsea helped save her dog from being euthanized. When I first stepped in I fed my cats and dog kibble but after speaking to staff I switched to a raw, fresh diet and have seen so many differences in all of my pets! They provide evidence based nutritional advice you can't find elsewhere. I have no complaints and come here monthly. I have never received poor service and the staff is the most knowledgeable I have ever seen in any pet supply store. They have holistic remedies for many problems my pets have had and they truly work! I love to support LOCALS and that is just another nice plus to this store. I have recommended this place to many friends and coworkers because of such great service. If you do not like honesty and if you can't handle being told that things you are doing could be contributing to your pets ailment, I hope you become more open minded - for the sake of your pets health and happiness.

This is the ONLY pet store I shop for both my furbabies. I have been a customer from early on and Chelsea is extremely knowledgeable about the brands and products she carries in the store... But the most important and challenging has been my little JRT and all of the staff have aided me through her issues and put her on special recommendations. I will always shop here for my babies. Chelsea, you and your staff are AWESOME!!

I wish I could give 10 stars! We made the transition from kibble to raw thanks to heros and it changed our lives entirely. I could go on and on about the benefits our bulldog reaped from switching to raw. The staff is always so knowledgeable about ALL the products and natural remedies for just about anything. Especially Chelsea. When we go to the vet everyone is always asking us how we keep our bulldog so pristine and the doc comments on how he is the fittest and has the best teeth he's ever seen. We love you heros!